kuj9 Privacy Policy —
How We Protect Your Data

This Privacy Policy ("Policy") is published by kuj9 and applies to all users of the kuj9 platform, website, and associated services available at kuj9.io. It describes the personal data we collect from players in Bangladesh and across South Asia, the purposes for which that data is processed, the basis on which we process it, and the rights available to you as a data subject.

By registering an account, completing the kuj9 Login process, making a deposit, placing a bet, or otherwise using any part of the kuj9 platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should not use the kuj9 platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which contain additional information relevant to the processing of your personal data in specific contexts.

This Policy is effective as of 1 January 2026. kuj9 reserves the right to update this Policy at any time. Material changes will be communicated to registered players via their registered contact details. Continued use of the kuj9 platform after the publication of a revised Policy constitutes acceptance of the updated terms.

kuj9 collects personal data from you in several ways: directly when you register an account or interact with our platform, automatically when you use the kuj9 website or mobile interface, and from third-party partners such as payment providers and identity verification services.

2.1 Registration & Identity Data

When you create a kuj9 account, we collect the following information:

• Full legal name as it appears on your National Identity Card (NID) or passport
• Date of birth (to verify you are 21 years of age or older)
• Residential address in Bangladesh (including division, district, and upazila)
• Mobile number linked to your bKash, Nagad, or Rocket wallet
• Email address (if provided during registration)
• Username and hashed password

2.2 KYC Verification Documents

As part of our Know Your Customer (KYC) process, we may collect copies of the following documents:

• National Identity Card (NID) — front and back
• Passport (bio-data page)
• Utility bill, bank statement, or other proof of address dated within 90 days
• Screenshot or confirmation of payment method ownership (e.g., bKash or Nagad account confirmation)

2.3 Financial Transaction Data

We record details of all financial activity conducted through your kuj9 account, including:

• Deposit amounts, dates, and payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• Withdrawal requests, amounts, and processing dates
• Bonus credits, wagering activity, and bonus conversion history
• Account balance history

2.4 Betting & Gaming Activity

kuj9 maintains a complete record of your betting and gaming activity on the platform, including:

• Sports bets placed (event, market, odds, stake, settlement outcome)
• Casino game sessions (game title, provider, session duration, wager amounts, wins and losses)
• Responsible gaming tool usage (deposit limits set, session reminders configured, self-exclusion requests)

2.5 Technical & Device Data

When you access kuj9 via any device, we automatically collect certain technical data, including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Pages visited on kuj9.io, time spent on each page, and navigation path
• Login timestamps and session duration
• Referral source (the URL or channel through which you arrived at kuj9.io)

2.6 Customer Support Interactions

When you contact kuj9 support at [email protected], we retain records of your communications, including the content of your messages, attachments, and the responses provided by our team. This data is used to resolve your query and to improve the quality of our support service.

kuj9 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent.

• Account Management: To create, maintain, and administer your kuj9 account, including processing kuj9 Login sessions, resetting credentials, and managing account preferences.
• Age & Identity Verification: To confirm that you are at least 21 years of age and that the identity information you provided at registration is accurate and genuine.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard. Financial transaction data is shared with payment service providers solely for this purpose.
• Responsible Gaming: To monitor your betting and gaming patterns for signs of problem gambling behaviour, to apply deposit limits, loss limits, and session reminders you have configured, and to enforce self-exclusion periods you have requested.
• Fraud Prevention & Security: To detect and investigate suspicious account activity, fraudulent transactions, money laundering, multi-account abuse, and other prohibited conduct under our Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality and efficiency of our support operations.
• Platform Improvement: To analyse aggregate and anonymised usage data in order to improve the design, performance, and content of the kuj9 platform.
• Regulatory Compliance: To satisfy any legal or regulatory obligations applicable to kuj9's operations, including record-keeping obligations and reporting requirements.
• Promotional Communications: To send you information about kuj9 bonuses, promotions, and new features — but only where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].

kuj9 processes your personal data on the following legal bases, depending on the purpose of the processing activity:

• Contractual Necessity: Processing required to perform the contract between kuj9 and you as a registered player — including account creation, kuj9 Login, payment processing, bet settlement, and customer support.
• Legal Obligation: Processing required to comply with applicable legal obligations, including KYC and anti-money laundering (AML) requirements, age verification mandates, and financial record-keeping requirements.
• Legitimate Interests: Processing carried out in pursuit of kuj9's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — principally in relation to direct marketing and promotional communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

kuj9 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is shared only in the circumstances described below, and only to the extent strictly necessary for the stated purpose.

5.1 Payment Service Providers

To process deposits and withdrawals, kuj9 shares necessary transaction data with our payment partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each payment provider operates under its own privacy policy and is independently responsible for the data it processes.

5.2 Identity Verification Partners

For KYC verification purposes, kuj9 may share identity documents and personal data with accredited third-party identity verification service providers. These providers are contractually bound to process your data only for the stated verification purpose and may not use it for any other commercial purpose.

5.3 Game Content Providers

Game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver their game content within the kuj9 platform. These studios do not receive your full identity or financial data.

5.4 Legal & Regulatory Authorities

kuj9 will disclose personal data to law enforcement agencies, regulatory bodies, or judicial authorities where it is legally compelled to do so, or where disclosure is reasonably necessary to prevent or investigate suspected criminal activity, fraud, or a serious threat to safety.

5.5 Business Transfers

In the event that kuj9 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player data may be transferred to the acquiring entity. In such circumstances, kuj9 will take reasonable steps to ensure that player data continues to be processed in a manner consistent with this Policy.

kuj9 uses cookies and similar tracking technologies on the kuj9.io website to support platform functionality, remember your preferences, and analyse how players navigate the site. The following types of cookies may be placed on your device when you visit kuj9.io:

• Strictly Necessary Cookies: These cookies are essential for the kuj9 platform to function. They enable core features such as maintaining your kuj9 Login session, processing transactions, and applying responsible gaming settings. These cookies cannot be disabled without preventing core platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred language (English or Bengali), display settings, and notification preferences — so you do not need to re-enter them each time you visit kuj9.io.
• Analytical Cookies: These cookies collect anonymised information about how visitors use kuj9.io — such as which pages are visited most frequently and whether users encounter any errors. This data helps kuj9 improve platform performance and user experience.
• Session Tokens: Short-lived session tokens are placed on your device to authenticate your kuj9 Login session securely. These expire automatically when you log out or after a defined period of inactivity.

You may manage or disable non-essential cookies through your browser settings. However, disabling strictly necessary cookies will impair your ability to use the kuj9 platform. kuj9 does not use third-party advertising or retargeting cookies.

kuj9 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, to maintain your active player account, and to comply with applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, kuj9 will securely delete or anonymise your personal data. Where data has been anonymised, it may be retained indefinitely for aggregate statistical analysis without affecting your privacy rights.

kuj9 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction:

• 256-Bit SSL Encryption: All data transmitted between your device and kuj9.io is encrypted using industry-standard 256-bit SSL/TLS encryption — the same standard used by major international financial institutions.
• Password Hashing: kuj9 Login passwords are stored exclusively as salted cryptographic hashes. kuj9 staff cannot view your password in plain text under any circumstances.
• Access Controls: Access to personal data within kuj9's internal systems is restricted on a strict need-to-know basis. Staff are granted only the minimum permissions necessary to perform their role.
• Two-Factor Authentication: kuj9 supports optional two-factor authentication (2FA) on player accounts to provide an additional layer of security beyond the standard kuj9 Login credentials.
• Fraud Monitoring: kuj9 operates continuous automated monitoring of account activity for signs of unauthorised access, fraudulent transactions, and suspicious behaviour patterns.
• Secure Data Storage: Player data is stored on servers that are protected by physical security controls, firewall systems, and intrusion detection mechanisms.

Despite these measures, no internet-based platform can guarantee absolute security. kuj9 strongly recommends that players use a unique, strong password for their kuj9 Login and enable two-factor authentication. If you suspect that your account has been compromised, contact us immediately at [email protected].

As a player whose personal data is processed by kuj9, you hold the following rights in relation to your data. To exercise any of these rights, please contact kuj9 at [email protected] with the subject line "Privacy Rights Request" and your registered account username.

• Right of Access: You have the right to request a copy of the personal data kuj9 holds about you. kuj9 will respond to verified access requests within 30 days of receipt.
• Right to Rectification: If any of the personal data kuj9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact [email protected] with the specific data to be updated and, where relevant, supporting documentary evidence.
• Right to Erasure: In certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected — you may request that kuj9 delete your personal data. This right is subject to kuj9's legal obligations to retain certain categories of data (see Section 7).
• Right to Restrict Processing: You may request that kuj9 restrict the processing of your personal data while a dispute regarding its accuracy or the lawfulness of its processing is resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on kuj9's legitimate interests. You may also object at any time to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where kuj9 processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

kuj9 is strictly an adults-only platform. Access to kuj9 is limited to persons who are 21 years of age or older. kuj9 does not knowingly collect, store, or process personal data belonging to any person under the age of 21.

Where kuj9 has reasonable grounds to suspect that an account has been registered by or is being used by a person under 21 years of age, the account will be suspended immediately, access to the platform will be revoked, and any associated personal data will be reviewed and handled in accordance with kuj9's safeguarding obligations.

If you are a parent or guardian and believe that a person under 21 in your care has registered a kuj9 account, please contact us immediately at [email protected]. kuj9 will take prompt action to close the account and delete the associated data.

The kuj9 platform integrates with a number of third-party services to deliver its full range of betting and casino features. These integrations involve limited data sharing as described in Section 5. Each third-party service operates under its own privacy policy, for which kuj9 accepts no responsibility.

Third-party services currently integrated within the kuj9 platform include:

• Game Providers: Evolution Gaming, Pragmatic Play, Pragmatic Play Live, NetEnt, Microgaming, Spribe, Ezugi
• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard
• Identity Verification: Third-party KYC service providers engaged to verify player identity and age

kuj9 does not embed third-party social media plugins, advertising networks, or data broker integrations on kuj9.io. The platform does not share player data with social media platforms for advertising or profiling purposes.

kuj9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, kuj9 will notify registered players via the mobile number or email address held on their account, and will publish the revised Policy on this page with an updated effective date.

Your continued use of the kuj9 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must cease using the kuj9 platform and may request account closure by contacting [email protected].

We encourage you to review this page periodically to stay informed about how kuj9 protects your personal data. The effective date at the top of this page indicates when the Policy was last updated.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kuj9 handles your personal data, please contact our privacy team using the details below. All contact details are provided as plain text only.